Guests' Feedback
Great service and location for our conference
Great service and location for our conference
We were very pleased with the service that The Hotel-Brussels offered to us and to our conference attendees throughout our recent conference.
The Hotel's banqueting staff was proactive and helpful in helping us set up the event, checking in with us regularly to make sure that everything was going smoothly. The team doing the conference room set up and food service were especially helpful during the event, and very prepared to help with any aspects that needed a little extra help. Service at our cocktail reception and dinner were similarly very smooth and professional, while the duty managers saw to it that we had what we needed when we worked through the evenings before the event. The quality of the food served at our conference was excellent -- truly up to Belgian standards.
We were housed in a superior room on the 21st floor. We liked the modern functionality and comfort of the room, which was newly renovated – it was especially easy, for example, to work at the table beside the window seat. The single door for the WC and shower took some getting used to, however, and during the day we were conscious of some drilling from renovation work proceeding on the 19th Floor.
The 24th Floor lounge is an excellent service to guests in the superior rooms, and we liked the way in which it could accommodate both business meetings and relaxation. It, too, is well designed.
The location of The Hotel is excellent, and provides easy, walkable access to the main city sights and shopping. We preferred this environment in the “Haut de Ville”, compared with the areas in the lower part of the city.
Overall, we think that The Hotel-Brussels is an excellent location for a business conference, and we expect that we’ll be back. We certainly would recommend The Hotel to other conference organizers.
City Gem
City Gem
We just came back from a four day stay at The Hotel - Brussels. It is located near all the best shops, has spectacular views, the staff are very polite friendly and helpful, the decor is modern and everything is crisp and clean. We will definitely stay there again next time we visit Brussels.
Tania Saliba, Stayed September 2012 traveled on Business
Great Location, New Rooms, Helpful duty Manager
Great Location, New Rooms, Helpful duty Manager
Just attended a conference in the former "Hilton Brussels" The Hotel, Brussels. I was accommodated in an old smelly room where I couldn’t stand the smell of the old furniture and the noise of the ongoing renovation in upper floors. So I decided to leave the hotel to another, until I was granted a free upgrade to a newly renovated club room on 24th floor with access to the club lounge. Thanks to the Duty manager Mr. Saad Boumraya who demonstrated the art of customer service and customer satisfaction for 2 continuous hours.
Some floors are still under renovation. Make sure to book a newly renovated rooms which are the best in town.
If you are in Brussels, "The Hotel" is the place. And If you are in "The Hotel", Saad Boumraya is your man.
Central, centred and stylish
Central, centred and stylish
This hotel is a great place for a short stay - business or pleasure. The rooms have everything you need, all wrapped up in a stylish, comfortable package. Wonderful views of the city which will entice you to explore this fabulous city. The gym and spa are worth a visit. They were both empty but made me wish that I had brought my trainers. The staff are attentive and helpful and service willing and efficient...
Food? Well it is expensive and not a great selection on the room menu, but well presented and up to standard. Can't comment on the restaurant or bar, but I guess the views would be worth the extra charges. There are many restaurants of all types nearby so it is easy to pop out...The extra is the espresso machine in the room - a great extra for any traveller.
Would love to return for pleasure instead of business next time.
Room Tip: My room was excellent with great views - the higher the better. They even supply binoculors!
Aynne39, York, United Kingdom on TripAdvisor - Stayed October 2012, traveled on business
Acceuil irreprochable
Acceuil irreprochable
Nous avons séjourné une nuit et tout était parfait. Bien sûr, nous attendons la rénovation mais tout est mis en place pour assurer un agréable moment. Le personnel est hautement qualifié, la vue est magnifique, la propreté impeccable. Tout est vraiment géré de façon professionnelle de façon à faire oublier le charme certes, un peu désuet de la décoration, mais néanmoins agréable. En effet, cela confère une touche "cosy" à l'endroit.
Nathalie B (Namur, Belgique) - Tripadvisor - 27/03/2012
bedankt voor het fijne weekend
bedankt voor het fijne weekend
toffe buurt, op 10 min lopen van het centrum. mooi uitzicht. hondjes zijn welkom, en zeer gemotiveerd personeel. zeker een aanrader, wij komen terug
Marcella V (Diest, België) op TripAdvisor, 30 maart 2012
