FAQ
So many questions…
A quick Q&A?
But wait, can’t see yours here? Contact book@thehotel.be for all the answers.
CONTACT & LOCATION
SPRL Elba Leasehold BVBA - BE 0889 633 520
Right across from us to the right.
You can find an ATM 300 meters from The Hotel, next to Toison d’Or Gallery.
The Hotel is on the Boulevard of Waterloo where all the high-end shops are located. Right next to it, you have the Sablon area, a neighborhood known for its antiquaries and chocolatiers.
Yes, the hotel is at the border of the centre of Brussels, just 20 minutes walk from the Grand Place area.
Yes, this service is available on request to our Concierges. When booking this service, please state the flight number for your arrival and/or departure and the relevant times. The cost of the service depends on which airport you are arriving at or departing from. Please contact concierges@thehotel.be
You can find all the different options detailed here
The nearest metro station is Louise, 300m from The Hotel.
The nearest railway station is Brussels Midi only 1.5 km away from the hotel.
The nearest airport is the Brussels Zaventem International Airport in Brussels, which is located around 16 km away.
No, we avoid charging electric bikes/scooters in the room for safety reasons.
Yes, we have 6 dedicated parking spaces with plugs in the -2.
The maximum height is 2,10m. 2,90m for the loading bay.
You can directly drive into the parking and park your car. A lift will bring you to the lobby.
The car park costs €35.00 per 24h.
We have more than 100 parking spaces so you do not need to make a reservation for it. In case of having no places left, you can park in the parking ‘Deux Portes’ where there are 719 parking spots.
The Hotel does not offer a valet service. You can simply park your car yourselves by entering the parking right after passing The Hotel. If requested prior to arrival, we can possibly arrange this depending on our occupancy.
Our hotel has a private underground car parking. The entrance is just after the building on the right. Should our parking be full, there is also a public parking ‘Deux Portes’ right across the hotel.
We are a 4 star hotel.
It is 38 Boulevard of Waterloo, 1000 Brussels.
RESERVATION
For group reservations, please send your request to meet@thehotel.be
Contact The Hotel for assistance with your booking confirmation:
The hotel has 27 floors and rooms are between the 3rd and 24th floor.
Most of the rooms have a shower. Bathtubs are available only in Superior rooms and in Splendour Suites.
No, we do not.
Yes, our hotel offers two accessible rooms to accommodate guests with special accessibility needs.
The Hotel is fully non-smoking. In case of violation of smoking regulations, a cleaning fee of €250 will be charged.
Guests are kindly asked not to smoke within 10 meters of The Hotel’s entrance.
The Hotel has been fully renovated in 2014.
The decor is the same, but the Deluxe Panorama rooms are located between the 20th and the 24th floor and have access to the Panorama Lounge where you can enjoy free drinks and snacks from 7:00 AM to 8:00 PM. Our Superior rooms are located between the 3rd and 19th floor.
The prepaid rate allows you to save 15% when your travel plans are sure. 100% deposit will be taken on the credit card provided upon reservation. This reservation cannot be cancelled, modified, or refunded.
The Flexible rate allows you to change or cancel your booking free of charge until 6.00 PM on the day of arrival.
Breakfast is served from 6:30 AM to 10:00 AM on weekdays and from 7:00 AM to 11:00 AM on weekends.
The breakfast is an American buffet breakfast.
With our Superior rooms, you can choose whether you would like breakfast included in your rate or not. Breakfast is offered to all guests staying in Deluxe Panorama rooms and Suites at The Hotel.
A credit card is required to book a room with us.
A twin room has two single beds, whereas a double room has one king size bed.
CHECK-IN & CHECK-OUT
Yes, dogs are allowed. A supplement of €30.00 per stay is charged. The Iris restaurant also has a dedicated table for dogs.
Only in one of our suites for €30.00 per night.
Yes, we do.
Yes, baby cots are available for free for children under 2 years old, simply call housekeeping upon arrival.
There are six lifts for guests.
It is €32.00 per person per day.
A wireless internet connection is available throughout the hotel. The guest rooms feature a free high-speed Wi-Fi connectivity.
Yes, we can look after your luggage. We will store your luggage free of charge on your check-in and check-out days.
English, French, Dutch, Arabic, Spanish, Portuguese, German and Italian.
Yes, reception service is available 24 hours.
City tax is €4.24 per room per night.
Yes, we accept Visa, MasterCard, JCB, American Express, China UnionPay.
Yes, a security deposit to cover the total accommodation as well as any incidental charges that may incurred during your stay will be required upon check-in.
A valid European ID or passport is mandatory to proceed with your check-in.
Late check-out is available upon request and subject to availability. For rates and availability we kindly ask you to contact us directly at book@thehotel.be and we will do our best to satisfy your needs.
Early check-in is available upon request and subject to availability. For rates and availability we kindly ask you to contact us directly at book@thehotel.be and we will do our best to satisfy your needs.
Yes, but very few. If you require connecting rooms, please request them when making your booking.
Upon check-in.
We will do our best depending on availability.
The check-out time is before 12:00 PM.
The check-in time is after 3:00 PM Let us know your arrival time and we’ll do our best to have your room available.
THE HOTEL FACILITIES
It is our custom made fragrance called Le Parfum. You can buy it from the reception.
Our Urban Spa along with our fitness is only accessible to guest staying with us.
Please note that any treatment cancelled less than 24 hours in advance will be charged in full.
Our Urban Spa by CODAGE, on the 25th floor, offers tailor-made treatments. Treat yourself to a well-being experience with CODAGE, a French brand renowned for its skincare expertise.
We do not have a Jacuzzi either.
Unfortunately, no.
Open 24/7
Yes, all our staying guests have free access to the Urban Spa and the fitness.
Yes, it has top of the line cardio and strength equipment.
From 6:30 AM to 10:30 PM.
Yes, we do have The Urban Spa by CODAGE, located on the 25th floor.
Yes, you can with our room service. Extra costs will be taken into account.
Room service is available 24/7 with a limited menu at night.
Yes, The Iris bar is on the ground floor. It is open from 6:30 AM until 12:00 AM from Sunday until Thursday. On Friday and Saturday it is open from 6:30 AM until 1:00 AM.
Yes, every Sunday from 12:00 PM to 3:30 PM for €75.00.
The Iris is now on the ground floor and offers a view over the Park of Egmont.
Yes, The Iris, which is located on the ground floor and has been fully refurbished in 2022. You can discover its menu or book a table on theiris.be.
The Hotel has 12 meeting rooms. Our Meeting & Events team will gladly assist you further with all your questions & requests about professional gatherings. Please find their contact details below:
From 7:00 AM to 8:00 PM.
Our Panorama Lounge on the 24th floor is a peaceful haven where guests staying in Deluxe Panorama rooms and Suites can take breakfast, enjoy a complimentary drink or snack from the all-day open bar or browse The Hotel’s library of richly illustrated fashion and lifestyle books and glossy magazines.
Other
Please send your question to book@thehotel.be.
Please check out all our job offers at job portal.
Please contact our Lost & Found department at housekeeping@thehotel.be.
Please send your request to book@thehotel.be.
Send us the voucher code with your request dates to book@thehotel.be.
Please contact our Sales department through sales@thehotel.be.
Please send your request to book@thehotel.be.